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Job Details
EUX Operations Manager (Permanent)
Location: West London Country: UK Rate: Excellent bonus and benefits
EUX Operations Manager - hybrid working in London
An exciting EUX Operations Manager opportunity working for a FTSE 100 business who has begun one of the biggest technology transformation programmes in Europe. Working for this global organisation, you will play a pivotal part in the digital transformation of the technology solutions and technology-led services the business provides to their customers.
Purpose of the role
- Delivery of end user service operations and ITIL operational processes to the business (Event, Incident, Problem, Change and Request)
- Service restoration for end user incidents and degradations in service, focus on compliance with SLAs.
- Lead the activities and operational procedures required to trap and resolve any event/incident, ensuring timely and effective communications to all relevant stakeholders through established channels.
- Operational command and control through compliance and focus on reduced incidents and fast recovery of services, including operational management of all end user vendors, incl. agency managed vendors
Experience
- Experience of leading a global 24x7 service offering
- Strong experience of delivering critical IT services in an operational environment
- Business partnering, working as a valued partner with internal and external stakeholders across a diverse stakeholder base, delivering a value-added service to customers
- Proven track record of successful stakeholder management at a senior level, with a proven ability of influencing and persuading across the organisation
- Proven experience of dealing with diverse supplier framework
- Good application of supplier management skills, building effective relationships through a business partnering approach, ensuring service levels are maintained for business customers
- Experience of operating across multiple countries and cultures is desirable, but not essential
Posted Date: 10 May 2024
Reference: JS-BBBH196214
Employment Agency: Investigo Change Solutions
Contact: Amelia Cox